Reset MFA and recover account access
Steps for users who lost their authenticator device.
Steps for users who lost their authenticator device.
Steps and checks
If you lose access to your authenticator, contact your company administrator or use your established support channel. Explain that you cannot complete multi-factor authentication (MFA).
Follow the identity-verification process provided by your administrator. Do not send passwords, one-time codes, recovery codes or credential screenshots in the request.
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