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Tickets, replies, the Intelligence Center, and live status in one place.

Search the Reverse Mortgage Intelligence Center for guides, playbooks, and market intelligence, track ticket replies, and check live system status - all in one place.

Intelligence Center categories
6
Status components
4
Recent incidents
1
Reverse Mortgage Intelligence Center

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Featured Articles

Current articles

Configuring Financial Assessment automation for HECM borrowers

Enable and tune the FA rules engine, residual income overlays, LESA assumptions, and manual-review triggers.

Origination & processing
10 min · 0 votes

Capturing the 1003: borrower intake patterns and required fields

How the 1003 maps onto ReversePilot intake workflows, including HECM-specific fields and conditional sections.

Origination & processing
8 min · 0 votes

Counseling certificate tracking and HUD compliance windows

Logging certificates, validating expiration dates, and handling a timed-out counseling cert.

Origination & processing
7 min · 0 votes

Conditions management: assigning, satisfying, and clearing

Workflow patterns for tracking conditions through processing and underwriting.

Origination & processing
12 min · 0 votes

SCIM user provisioning and branch-level role mapping

Map IdP groups into tenant roles and control branch-scoped access automatically.

API & integrations
9 min · 0 votes

Board-ready production dashboards for reverse lending ops

Use warehouse exports and filtered dashboards to create executive reporting packs.

Reporting & analytics
6 min · 0 votes
System Status

Operational overview

Full status page
Origination workflows
Borrower intake, counseling, and loan setup.
Operational · 99.96%
Underwriting engine
Rules engine, overlays, and audit trail services.
Operational · 99.96%
Document generation
Docs, disclosures, and package assembly.
Operational · 99.96%
Integrations & API
Webhooks, SSO, SCIM, and external vendor APIs.
Operational · 99.96%

Recent incidents

Scheduled document renderer maintenance completed
A short maintenance window was completed to rotate rendering workers. All services are operational.
Resolved