This policy explains what information ReversePilot collects, how we use it, when we disclose it, and the choices available to prospects, customers, end users, and website visitors.
This Privacy Policy applies to information collected through the ReversePilot website, sales and marketing activities, customer support, and the ReversePilot software platform. It also applies to information we receive from integration partners, analytics providers, and customers using our services.
In some situations, ReversePilot acts as a service provider or processor on behalf of our business customers. In those cases, the customer controls the data submitted into the platform, and requests relating to that customer-controlled data should generally be directed to the relevant lender, servicer, or employer account administrator first.
We collect information directly from you, automatically when you use our website or platform, and from third parties acting on your organization's behalf.
Our customers may submit loan files, borrower records, documents, communications, and workflow history into ReversePilot. That information is processed under our agreements with the customer and according to the customer's instructions.
Where required by law, we rely on one or more of the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent.
We retain personal information for as long as necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the nature of the data, the customer relationship, and regulatory requirements.
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These safeguards include access controls, encryption, logging, monitoring, and vendor risk management. No system is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have the right to request access to, correction of, deletion of, or portability of your personal information, and to object to or limit certain processing activities. You may also have the right to opt out of certain marketing communications at any time.
If we process your information on behalf of a ReversePilot customer, we may need to direct your request to that customer so they can review and respond under applicable law.
You can control cookies through your browser settings. If you unsubscribe from marketing emails, we may still send service-related or transactional messages when necessary.
Our services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information directly from children.
ReversePilot is based in the United States and may process information in the United States or other jurisdictions where our service providers operate, subject to appropriate safeguards where required.
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and, when legally required, provide additional notice.
For privacy questions or requests, contact ReversePilot at privacy@reversepilot.com. For security-specific concerns, contact security@reversepilot.com.
Mailing address: ReversePilot, Inc., Attn: Privacy, 8605 Santa Monica Boulevard, Los Angeles, CA 90069.