Acceptance
Agreement to these terms.
By accessing or using the ReversePilot website, software platform, APIs, documentation, demo environments, or related services, you agree to be bound by these Terms of Service. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization to these terms.
If you have entered into a separate master subscription agreement, order form, partner agreement, or other written contract with ReversePilot, that agreement controls to the extent of any conflict with these Terms of Service.
Accounts
Eligibility, accounts, and access.
You may use the services only in compliance with applicable law and only if you are legally able to enter into a binding agreement. You are responsible for all activity that occurs under your account or credentials, including activity by employees, contractors, and other authorized users you provision.
- Keep login credentials confidential and notify us promptly of suspected compromise
- Provide accurate account, contact, and billing information
- Ensure each user has only the level of access required for their role
- Use the services only within the scope of your purchased or permitted access
Use restrictions
Acceptable use and prohibited conduct.
You may not use ReversePilot to violate law, interfere with the security or integrity of the services, or access the services in a manner not expressly authorized by ReversePilot.
Prohibited activity
- Attempting to gain unauthorized access to accounts, systems, or data
- Reverse engineering, decompiling, or probing the service except where prohibited by law
- Uploading malicious code, harmful content, or materials that infringe third-party rights
- Using the service to transmit spam, abusive content, or fraudulent communications
Operational expectations
- Follow published documentation, integration guidance, and security requirements
- Maintain your own endpoint, browser, and identity security controls
- Obtain all consents and permissions needed for data you submit to the platform
- Cooperate with reasonable measures to investigate incidents or misuse
Rights & ownership
Our services, your data, and intellectual property.
ReversePilot and its licensors retain all right, title, and interest in the services, software, documentation, branding, and related intellectual property. Subject to these terms and any applicable customer agreement, ReversePilot grants you a limited, non-exclusive, non-transferable right to access and use the services during the applicable subscription term.
As between the parties, you or your organization retain rights in the data, files, documents, and other materials submitted to the services. You grant ReversePilot the rights necessary to host, process, transmit, display, back up, and otherwise use that data solely to provide and support the services, comply with law, and enforce our agreements.
Feedback
If you provide suggestions, feedback, or product ideas, ReversePilot may use them without restriction or obligation, provided we do not publicly identify you as the source without permission.
Confidentiality
Confidential information.
Each party may receive non-public information from the other that should reasonably be understood as confidential, including technical information, product plans, security materials, pricing, customer data, and business processes. The receiving party will use the same degree of care it uses to protect its own confidential information, and at least reasonable care, to prevent unauthorized use or disclosure.
Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed without use of confidential information, or is rightfully obtained from a third party without restriction.
Availability & changes
Service updates, suspension, and termination.
We may update, enhance, or modify the services from time to time. We may also suspend access where reasonably necessary for security, maintenance, legal compliance, non-payment, or suspected misuse. We will use commercially reasonable efforts to limit disruption where circumstances permit.
We may terminate or suspend your access immediately if you materially breach these terms or if continued access would create legal, security, or operational risk. Upon termination, your right to access the services ends, though provisions that by their nature should survive will continue in effect.
Disclaimers & liability
Warranties, disclaimers, and limits of liability.
Except as expressly stated in a written agreement, the services are provided on an “as is” and “as available” basis. ReversePilot disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, ReversePilot will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, use, or data, even if advised of the possibility of such damages.
To the maximum extent permitted by law, ReversePilot's aggregate liability arising out of or relating to the services or these terms will not exceed the amounts paid or payable by the customer to ReversePilot for the services giving rise to the claim during the twelve months preceding the event giving rise to liability. If you use the services without charge, ReversePilot's total liability will not exceed one hundred U.S. dollars.
General terms
Governing law and other legal terms.
These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Unless otherwise agreed in writing, the state and federal courts located in Suffolk County, Massachusetts will have exclusive jurisdiction over disputes arising out of or relating to these terms or the services, and each party consents to that jurisdiction and venue.
- These terms do not create any partnership, agency, fiduciary, or employment relationship
- You may not assign these terms without ReversePilot's prior written consent, except in connection with a permitted corporate transaction
- If any provision is unenforceable, the remainder will remain in full force and effect
- Failure to enforce a provision is not a waiver of that provision or any other right
We may update these Terms of Service from time to time. If we make material changes, we will update the “Last updated” date above and provide additional notice where required.
